We are looking for a Community Manager who can lead the growth, engagement, and support of our global community, turning customers into advocates and conversations into meaningful relationships. You’ll be the voice, pulse, and soul of our brand where it matters most—among the people.
What You’ll Do
- Build, nurture, and engage with our community across platforms (Discord, Slack, forums, social media, etc.).
- Develop and execute strategies to foster authentic conversations and brand loyalty.
- Respond to community inquiries, escalate issues, and ensure timely support and resolution.
- Partner with marketing and product teams to amplify launches, events, and announcements.
- Monitor sentiment, gather community insights, and provide feedback to internal stakeholders.
- Organize virtual and in-person events, AMAs, and content collaborations.
- Maintain a consistent and positive brand voice across all channels.
Skills We’re Looking For
- Excellent communication and writing skills with a strong sense of empathy and diplomacy.
- Experience managing online communities or customer engagement channels.
- Proficiency with community tools like Discord, Slack, Discourse, or similar platforms.
- Ability to analyze community metrics and report on engagement, growth, and sentiment.
- Passion for creating safe, inclusive, and inspiring digital spaces.
- Organized, self-driven, and comfortable working in fast-paced environments.
- Comfortable juggling multiple conversations and platforms simultaneously.
We’d Love It If You’ve Had
- Experience in a tech, startup, or creator economy environment.